Privacy Policy

1. Data Controller

The data controller is the publisher of the App on app stores (Google Play / App Store). For privacy questions, to exercise your rights, or for general support, contact us at yubelsupport@gmail.com. You can also use any in-app contact options we provide.

2. Data We Collect

Depending on how you use the App, we may collect and process the following categories of data:

• Account and profile data: name, email address, password (hashed, never in plain text), age, gender, profile photos, bio, interests, and other information you provide when registering or editing your profile.
• Location data: GPS coordinates or approximate location (e.g. city or distance) when you enable location-based features. Location is used to show nearby users and is not collected in the background.
• Camera and microphone: accessed only when you actively use video calling or photo capture features. Never accessed in the background. These permissions can be revoked at any time in device settings.
• Photos and media: images you upload or capture through the App, stored on our servers to provide the service.
• Messages and interactions: messages sent through the App's chat features, match interactions (likes, passes, unmatches), and similar activity data.
• Technical and device data: device model, OS version, app version, installation identifiers, push notification tokens, crash logs, and network data used to operate and improve the App.
• In-app purchase data: subscription status and purchase verification data, managed by app stores and RevenueCat (see Section 4). We do not store payment card information.

3. How We Use Your Data

• Providing the service (matching, profile display, in-app communications, video calls): necessary for the performance of our contract with you.
• Location-based matching: to show you profiles of nearby users; requires your consent via device permission.
• Push notifications (matches, messages, activity): with your consent, revocable at any time in device or in-app settings.
• Subscription management: to verify active subscriptions and unlock premium features.
• Safety, abuse prevention, and moderation: to detect and act on violations of our terms, based on legitimate interests and legal obligations.
• App improvement: anonymized or aggregated usage analytics to understand how the App is used and improve features, based on legitimate interests.
• Legal compliance: to comply with applicable laws, regulations, or legal processes.

4. Data Sharing

We do not sell your personal data. We may share data with the following categories of processors and partners:

• Backend and infrastructure providers: servers and databases that host the App's API and store user data.
• Cloud storage providers: used to store profile photos and other media you upload.
• Google Firebase: for push notifications (Firebase Cloud Messaging) and related services, under Google's privacy terms.
• Google Maps: for map display and location-based features, under applicable Google terms.
• RevenueCat: for subscription and in-app purchase management, limited to what is technically necessary.
• Google Play / Apple App Store: for app distribution and payment processing, under their respective terms.
• Law enforcement or authorities: where required by law, court order, or to protect the rights and safety of users or third parties.

You may request a full list of subprocessors by contacting yubelsupport@gmail.com.

5. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission over HTTPS/TLS for all communications between the App and our servers.
• Passwords are hashed and never stored in plain text.
• Access to personal data is restricted to authorized personnel only.
• Regular review of our security practices.

No system is completely secure. If you believe your account has been compromised, contact us immediately at yubelsupport@gmail.com.

6. International Transfers

Some of our service providers may process data outside the European Economic Area (EEA). Where required by GDPR, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your data when transferred internationally.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law (e.g. for tax, legal, or safety reasons) or to resolve disputes. Anonymized or aggregated data may be retained indefinitely for analytics purposes.

8. Account and Data Deletion

Delete your full account (all data permanently removed):

1. Open the Yubel app and log in.
2. Tap your profile icon to open your profile.
3. Go to Settings.
4. Scroll down to the Account section.
5. Tap Delete account.
6. Confirm the deletion when prompted.

Full account deletion is permanent and cannot be undone. All your profile data, photos, matches, and messages will be permanently removed. Some data may be retained for a short period as required by law or to resolve any outstanding disputes.

Delete specific data without deleting your account (partial deletion):

• Messages and match history: you can remove a specific match and all associated messages at any time by using the Unmatch feature. When you unmatch someone, all messages exchanged with that person are permanently deleted for both users immediately.

Note: location data is not stored permanently — it is used in real time to show nearby profiles and is not retained after your session.

If you are unable to access the app, you may also request account or data deletion by emailing yubelsupport@gmail.com with the subject line "Account Deletion Request" or "Data Deletion Request". We will process your request within 30 days.

9. Your Rights

Where GDPR or other applicable laws apply, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure ("right to be forgotten"): request deletion of your data (see also Section 8 for in-app account deletion).
• Restriction: request that we limit the processing of your data in certain circumstances.
• Portability: receive your data in a structured, commonly used format, where technically feasible.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on your consent, withdraw it at any time without affecting prior lawful processing.
• Complaint: lodge a complaint with your local data protection authority (in Italy: Garante per la protezione dei dati personali).

To exercise any of these rights, contact yubelsupport@gmail.com. We will respond within 30 days.

10. Children's Privacy

Yubel is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, please contact us immediately at yubelsupport@gmail.com and we will delete the account and associated data promptly.

11. Governing Law

This Privacy Policy is governed by Italian law, in compliance with EU Regulation 2016/679 (GDPR) and the Italian Privacy Code (Legislative Decree 196/2003, as amended). For users in other jurisdictions, applicable local data protection laws may also apply.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the latest revision was made. For material changes, we will notify you through the App or by email where possible. Continued use of the App after changes constitutes acceptance of the updated Policy.